Customizing Zendesk Dashboards with URL Parameters
How can I customize Zendesk dashboards using URL parameters?
You can customize Zendesk dashboards by using URL parameters to set specific views. By adding parameters to the dashboard URL, you can control what information is displayed, such as specific ticket assignees or a particular time frame.
To create a custom link, first ensure your dashboard includes data filters, time filters, or multiple tabs. Then, in the dashboard builder, enable 'Promote as URL parameter' for each filter. After setting your desired filters and tabs, copy the URL from your browser's address bar. This link can be shared with others, and it will open the dashboard with the specified settings. For more details, check out theoriginal guide.
More related questions
What are the steps to create a custom dashboard link in Zendesk?
Creating a custom dashboard link in Zendesk involves a few key steps. First, open your dashboard in the Explore Dashboards library and switch to edit mode. Enable 'Promote as URL parameter' for each data and time filter you want to include. Next,…
Can I use URL parameters to filter Zendesk dashboards by current user?
Currently, filtering Zendesk dashboards by the current user using URL parameters is not available. This feature is on the roadmap and is expected to be part of the new dashboard building experience. While you can set filters for specific data, such…
How do I ensure my Zendesk dashboard link opens with specific filters applied?
To ensure your Zendesk dashboard link opens with specific filters, you need to configure the dashboard URL with the desired parameters. First, enable 'Promote as URL parameter' for each filter in edit mode. Then, set your filters and tabs as…
What should I do if I want the same filters for all users on a Zendesk dashboard?
If you want the same filters to be applied for all users on a Zendesk dashboard, consider using a bookmark instead of URL parameters. Bookmarks allow you to save a specific combination of filters that will be shown to all users when they open the…
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