Custom Ticket Statuses and Proactive Tickets in Zendesk
Can I use custom ticket statuses with the Proactive Tickets app?
No, the Proactive Tickets app does not support custom ticket statuses. It only works with system ticket status fields.
If you have custom statuses enabled, you may encounter issues when using the app. To ensure smooth operation, check your ticket status settings in the Admin Center and make sure only system statuses are in use. This will help prevent errors and ensure the app functions as intended.
More related questions
What is the Proactive Tickets app in Zendesk?
The Proactive Tickets app in Zendesk allows your team to proactively reach out to customers by creating tickets on their behalf. This helps in managing customer relationships by addressing potential issues before they arise. With the app, you can…
How do I install the Proactive Tickets app in Zendesk?
Installing the Proactive Tickets app in Zendesk is a straightforward process. You can find it in the Zendesk Marketplace and install it directly from there. To install, go to the Admin Center, click on the Apps and integrations icon, and select…
What are the best practices for using the Proactive Tickets app?
To effectively use the Proactive Tickets app, it's important to align it with your existing workflows and team strategies. This ensures that your proactive tickets are managed efficiently. Before creating tickets, review your triggers to ensure…
How can I create a proactive ticket campaign in Zendesk?
Creating a proactive ticket campaign in Zendesk involves using the Proactive Tickets app to target specific customer segments and send out tickets. To start, click the Proactive Tickets icon in the navigation bar, enter your search criteria to…
What should I consider before using the Proactive Tickets app?
Before using the Proactive Tickets app, ensure your user profile has a default time zone set, as this is required for the app to function properly. Additionally, the app does not support custom ticket statuses, so make sure you're using system…
How can I manage proactive tickets after they are created?
After creating proactive tickets, you can manage them using the ticket view that Zendesk automatically creates for your campaign. This view allows you to organize and track your proactive tickets efficiently. You can customize the view to fit your…
What are the release notes for the Proactive Tickets app?
The Proactive Tickets app has undergone several updates to improve functionality and user experience. Key improvements include allowing HTML content for ticket descriptions, fixing translation and alignment issues, and enhancing search…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
