What is the Proactive Tickets app in Zendesk?

Learn about the Proactive Tickets app in Zendesk, which helps teams proactively manage customer relationships by creating tickets on their behalf.

What is the Proactive Tickets app in Zendesk?

The Proactive Tickets app in Zendesk allows your team to proactively reach out to customers by creating tickets on their behalf. This helps in managing customer relationships by addressing potential issues before they arise.

With the app, you can create proactive tickets for various scenarios such as business renewals, online retail customer service, and internal help desk notifications. By using customer lists, you can target specific segments of your customer base, ensuring that your outreach is both timely and relevant. For more details, check out theoriginal documentation.

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Ella Roy Customer Success Manager at Zeffy

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Conrad Jones CX and Service Leader at Zinc

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Natalie Onions VP of Customer Experience at Customer.io

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Howard Blick, Customer Service Team Lead at Freecash

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager
Zeffy

Read Zeffy's case study

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Service Leader
Zinc

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

"My AskAI’s Zendesk integration is saving our support agents over 35 hours  per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)

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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."

Howard Blick Customer Service Team Lead
Freecash

Read FreeCash's case study

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What is the Proactive Tickets app in Zendesk?