image for site

Considerations Before Using Proactive Tickets in Zendesk

Key considerations before using the Proactive Tickets app in Zendesk, including time zone settings and ticket status compatibility.

What should I consider before using the Proactive Tickets app?

Before using the Proactive Tickets app, ensure your user profile has a default time zone set, as this is required for the app to function properly.

Additionally, the app does not support custom ticket statuses, so make sure you're using system ticket status fields. When searching for customers, only 20 results display at a time, so adjust the number of users per page if you need to create more than 20 tickets at once. These considerations will help you avoid common issues and make the most of the app's features.


More related questions

What is the Proactive Tickets app in Zendesk?

The Proactive Tickets app in Zendesk allows your team to proactively reach out to customers by creating tickets on their behalf. This helps in managing customer relationships by addressing potential issues before they arise. With the app, you can…

How do I install the Proactive Tickets app in Zendesk?

Installing the Proactive Tickets app in Zendesk is a straightforward process. You can find it in the Zendesk Marketplace and install it directly from there. To install, go to the Admin Center, click on the Apps and integrations icon, and select…

What are the best practices for using the Proactive Tickets app?

To effectively use the Proactive Tickets app, it's important to align it with your existing workflows and team strategies. This ensures that your proactive tickets are managed efficiently. Before creating tickets, review your triggers to ensure…

How can I create a proactive ticket campaign in Zendesk?

Creating a proactive ticket campaign in Zendesk involves using the Proactive Tickets app to target specific customer segments and send out tickets. To start, click the Proactive Tickets icon in the navigation bar, enter your search criteria to…

Can I use custom ticket statuses with the Proactive Tickets app?

No, the Proactive Tickets app does not support custom ticket statuses. It only works with system ticket status fields. If you have custom statuses enabled, you may encounter issues when using the app. To ensure smooth operation, check your ticket…

How can I manage proactive tickets after they are created?

After creating proactive tickets, you can manage them using the ticket view that Zendesk automatically creates for your campaign. This view allows you to organize and track your proactive tickets efficiently. You can customize the view to fit your…

What are the release notes for the Proactive Tickets app?

The Proactive Tickets app has undergone several updates to improve functionality and user experience. Key improvements include allowing HTML content for ticket descriptions, fixing translation and alignment issues, and enhancing search…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites