Creating Custom Chat Roles in Zendesk Chat
How can I create custom chat roles in Zendesk Chat?
Creating custom chat roles in Zendesk Chat allows you to tailor permissions and access levels to fit your team's specific needs. You can assign these roles to any agent, providing them with the necessary tools and restrictions to perform their tasks effectively.
Custom roles are particularly useful for organizations with unique workflows or security requirements, as they offer flexibility in managing team access.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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