Create Intelligent Triage Report in Zendesk Explore
How do I create a report for intelligent triage predictions in Zendesk Explore?
Creating a report for intelligent triage predictions in Zendesk Explore is a straightforward process.
Start by clicking the reports icon in Explore, then select 'New report' from the Reports library. Choose the 'Support > Select - Tickets' dataset and click 'Start report' to open the report builder. In the Metrics panel, add 'Tickets', and in the Rows panel, add attributes like Ticket ID, Intent, and Sentiment confidence. Filter your report to show only tickets where the Intent field was populated by the intelligent triage feature. This setup will help you analyze how well the system categorizes submitted tickets.
More related questions
What do I need to create an intelligent triage report in Zendesk Explore?
To create an intelligent triage report in Zendesk Explore, you'll need a few specific requirements. First, ensure you have the Advanced AI add-on, as it's necessary for generating the report described in the help doc. You'll also need Zendesk…
Can I filter my Zendesk Explore report to show only recent tickets?
Yes, you can filter your Zendesk Explore report to display only recent tickets. To do this, click on the 'Ticket created - Timestamp' attribute in your report and select 'Edit date ranges'. Choose 'This week' and apply the filter. This will ensure…
How can I create an optional filter for intelligent triage in Zendesk Explore?
Creating an optional filter for intelligent triage in Zendesk Explore is a useful way to refine your reports. Open your existing report and go to the Calculations menu to select 'Standard calculated attribute'. Name it 'Tickets enriched by…
What is the benefit of using a calculated attribute in Zendesk Explore?
Using a calculated attribute in Zendesk Explore offers flexibility and reusability in your reports. A calculated attribute acts as a filter to identify tickets enriched by intelligent triage, such as those with intent, language, or sentiment…
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