Creating an optional filter for intelligent triage in Zendesk Explore is a useful way to refine your reports.
Open your existing report and go to the Calculations menu to select 'Standard calculated attribute'. Name it 'Tickets enriched by intelligent triage' and use the formula:IF ([Intent] != NULL OR [Language] != NULL OR [Sentiment] != NULL) THEN "True" ELSE "False" ENDIF
. Save the attribute, then add it to the Filters pane. Select 'True' to filter your report to show only tickets enriched by intelligent triage predictions.
To create an intelligent triage report in Zendesk Explore, you'll need a few specific requirements. First, ensure you have the Advanced AI add-on, as it's necessary for generating the report described in the help doc. You'll also need Zendesk…
Creating a report for intelligent triage predictions in Zendesk Explore is a straightforward process. Start by clicking the reports icon in Explore, then select 'New report' from the Reports library. Choose the 'Support > Select - Tickets' dataset…
Yes, you can filter your Zendesk Explore report to display only recent tickets. To do this, click on the 'Ticket created - Timestamp' attribute in your report and select 'Edit date ranges'. Choose 'This week' and apply the filter. This will ensure…
Using a calculated attribute in Zendesk Explore offers flexibility and reusability in your reports. A calculated attribute acts as a filter to identify tickets enriched by intelligent triage, such as those with intent, language, or sentiment…