Requirements for Intelligent Triage Report in Zendesk
What do I need to create an intelligent triage report in Zendesk Explore?
To create an intelligent triage report in Zendesk Explore, you'll need a few specific requirements.
First, ensure you have the Advanced AI add-on, as it's necessary for generating the report described in the help doc. You'll also need Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. Make sure that intelligent triage is enabled and that you have ticket data available in Zendesk Support. With these prerequisites, you can proceed to create a report that shows intent, language, and sentiment predictions, along with their confidence levels. For more details, check out the originalZendesk help doc.
More related questions
How do I create a report for intelligent triage predictions in Zendesk Explore?
Creating a report for intelligent triage predictions in Zendesk Explore is a straightforward process. Start by clicking the reports icon in Explore, then select 'New report' from the Reports library. Choose the 'Support > Select - Tickets' dataset…
Can I filter my Zendesk Explore report to show only recent tickets?
Yes, you can filter your Zendesk Explore report to display only recent tickets. To do this, click on the 'Ticket created - Timestamp' attribute in your report and select 'Edit date ranges'. Choose 'This week' and apply the filter. This will ensure…
How can I create an optional filter for intelligent triage in Zendesk Explore?
Creating an optional filter for intelligent triage in Zendesk Explore is a useful way to refine your reports. Open your existing report and go to the Calculations menu to select 'Standard calculated attribute'. Name it 'Tickets enriched by…
What is the benefit of using a calculated attribute in Zendesk Explore?
Using a calculated attribute in Zendesk Explore offers flexibility and reusability in your reports. A calculated attribute acts as a filter to identify tickets enriched by intelligent triage, such as those with intent, language, or sentiment…
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