Create Custom Drop-Down Fields for Ticket Resolution
How do I create a custom drop-down field for ticket resolution?
Creating a custom drop-down field in Zendesk is essential for tracking ticket resolutions.
First, define your resolution types and create a custom drop-down field with these values. Add this field to your ticket form to ensure it appears in the ticket interface. This setup allows you to use triggers to automatically select the appropriate resolution type when a ticket is resolved through an article.
For further guidance, refer to theoriginal link.
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