Set Conditions for Triggers in Zendesk
What conditions should I set for triggers in Zendesk?
Setting the right conditions for triggers in Zendesk is crucial for automating ticket management.
When creating triggers, ensure that all conditions are met, such as the ticket being updated, containing specific tags, and having relevant keywords in the subject. These conditions help identify when a ticket has been resolved through a help article, allowing the trigger to execute the desired actions.
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