Pre-fill Custom Fields for Auto-Solved Tickets
What are the steps to pre-fill a custom field for auto-solved tickets?
To pre-fill a custom field for auto-solved tickets, you need to create a trigger in Zendesk.
Start by creating a custom drop-down field with values for each resolution type and add it to your ticket form. Then, set up triggers with conditions like ticket updates, specific tags, and keywords in the subject. The actions should include adding tags and selecting the custom resolution field value.
For more information, check out theoriginal link.
More related questions
How can I automatically tag tickets when an article resolves an issue?
You can set up a trigger in Zendesk to automatically tag tickets when a user indicates an article resolves their issue. To do this, first create a custom drop-down field with values representing your resolution types and add it to your ticket form….
How do I create a custom drop-down field for ticket resolution?
Creating a custom drop-down field in Zendesk is essential for tracking ticket resolutions. First, define your resolution types and create a custom drop-down field with these values. Add this field to your ticket form to ensure it appears in the…
What conditions should I set for triggers in Zendesk?
Setting the right conditions for triggers in Zendesk is crucial for automating ticket management. When creating triggers, ensure that all conditions are met, such as the ticket being updated, containing specific tags, and having relevant keywords…
What actions should I define in Zendesk triggers for resolved tickets?
Defining actions in Zendesk triggers is key to managing resolved tickets efficiently. For each trigger, set actions to add specific tags and select the appropriate value in your custom resolution field. This ensures that tickets resolved through…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
