Configuring Live Chat Conversational Style in Zendesk
How do I configure the live chat conversational style in Zendesk?
To configure the live chat conversational style in Zendesk, you need to create a trigger that changes the status of solved messaging tickets to closed.
Start by navigating to the Admin Center, then click on 'Objects and rules' in the sidebar and select 'Business rules > Triggers'. Click 'Add trigger' and name it 'Live chat conversational style'. Add conditions to check if the ticket status is 'Solved' and the channel is 'Messaging'. Then, add an action to change the ticket status to 'Closed'. Once done, click 'Create'. This setup ensures that tickets in the Messaging channel automatically close once solved.
For more details, visit theoriginal Zendesk help article.
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