Conditions for Live Chat Trigger in Zendesk
What are the conditions needed to create a live chat trigger in Zendesk?
To create a live chat trigger in Zendesk, you need to set specific conditions.
When setting up your trigger, you should configure two main conditions: the ticket's status category should be 'Solved', and the ticket's channel should be 'Messaging'. These conditions ensure that only tickets that meet these criteria will have their status automatically changed to 'Closed'. This setup is crucial for maintaining an efficient workflow in your live chat operations.
More related questions
How do I configure the live chat conversational style in Zendesk?
To configure the live chat conversational style in Zendesk, you need to create a trigger that changes the status of solved messaging tickets to closed. Start by navigating to the Admin Center, then click on 'Objects and rules' in the sidebar and…
Can I organize my triggers in Zendesk?
Yes, you can organize your triggers in Zendesk to keep them well-structured. When creating a new trigger, you have the option to create a category that groups similar types of triggers. This organizational feature helps you manage and locate your…
What happens to CSAT when using the live chat conversational style?
Using the live chat conversational style in Zendesk can affect CSAT recording. Since the trigger automatically closes the ticket once it is set to 'Solved', CSAT (Customer Satisfaction) surveys will not be offered or recorded. If capturing CSAT is…
How can I apply the live chat style to specific ticket types in Zendesk?
To apply the live chat conversational style to specific ticket types in Zendesk, you need to add additional conditions to your trigger. When setting up your trigger, besides the basic conditions of 'Solved' status and 'Messaging' channel, you can…
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