Applying Live Chat Style to Specific Tickets in Zendesk
How can I apply the live chat style to specific ticket types in Zendesk?
To apply the live chat conversational style to specific ticket types in Zendesk, you need to add additional conditions to your trigger.
When setting up your trigger, besides the basic conditions of 'Solved' status and 'Messaging' channel, you can include more specific conditions that match the ticket types you want to target. This customization allows you to apply the live chat style selectively, ensuring that only relevant tickets are automatically closed after being solved.
More related questions
How do I configure the live chat conversational style in Zendesk?
To configure the live chat conversational style in Zendesk, you need to create a trigger that changes the status of solved messaging tickets to closed. Start by navigating to the Admin Center, then click on 'Objects and rules' in the sidebar and…
What are the conditions needed to create a live chat trigger in Zendesk?
To create a live chat trigger in Zendesk, you need to set specific conditions. When setting up your trigger, you should configure two main conditions: the ticket's status category should be 'Solved', and the ticket's channel should be 'Messaging'….
Can I organize my triggers in Zendesk?
Yes, you can organize your triggers in Zendesk to keep them well-structured. When creating a new trigger, you have the option to create a category that groups similar types of triggers. This organizational feature helps you manage and locate your…
What happens to CSAT when using the live chat conversational style?
Using the live chat conversational style in Zendesk can affect CSAT recording. Since the trigger automatically closes the ticket once it is set to 'Solved', CSAT (Customer Satisfaction) surveys will not be offered or recorded. If capturing CSAT is…
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