Choosing Different Rating Scales for Zendesk Categories
Can I choose different rating scales for different categories in Zendesk?
Yes, if you're on the Professional, Advanced, Growth, AI Suite, or Enterprise Plans, you can choose a different rating scale for each category. This flexibility allows you to mix and match scales in scorecards and workspaces, tailoring the assessment process to fit the needs of each category. To do this, navigate to your Scorecard page under Users and Workspaces, and select the desired rating scale for each category.
For more information, visit theZendesk help article.
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