Binary vs. 5-Point Scales in Zendesk QA
What are the differences between binary and 5-point scales in Zendesk QA?
Binary and 5-point scales in Zendesk QA serve different purposes. A binary scale is the simplest, offering a quick and consistent way to grade interactions as either 'good' or 'bad.' It's ideal for large volumes where speed is crucial. In contrast, a 5-point scale provides more detailed feedback, resembling an academic grading system. This scale allows for more nuanced assessments but can take longer to grade due to the increased complexity.
For further details, refer to theZendesk help article.
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