Choosing a Rating Scale for Zendesk Starter Plan
How do I choose a rating scale for the Zendesk Starter Plan?
If you're on the Zendesk Starter Plan, you can select a rating scale for your entire account. This is done by navigating to Settings > Account Settings > Scorecard. From there, you can choose one of the available rating scale types. Additionally, you have the option to display these scales as emojis or numbers and decide if reviewers can skip categories. This selection will be applied to scorecards across all your workspaces.
For more details, check out theZendesk help article.
More related questions
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Choosing the right rating scale in Zendesk QA can significantly enhance the accuracy and consistency of your quality assessments. Smaller scales, like binary or 3-point scales, are ideal for quick and consistent reviews across a large volume of…
Can I choose different rating scales for different categories in Zendesk?
Yes, if you're on the Professional, Advanced, Growth, AI Suite, or Enterprise Plans, you can choose a different rating scale for each category. This flexibility allows you to mix and match scales in scorecards and workspaces, tailoring the…
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How can I display rating scales as emojis in Zendesk QA?
In Zendesk QA, you have the option to display rating scales as emojis instead of numbers. This can be set up in the Scorecard settings. Whether you're on the Starter Plan or other plans like Professional, Advanced, Growth, AI Suite, or Enterprise,…
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