Changes in Facebook Messenger & Twitter DM Migration
What changes occur when migrating Facebook Messenger and Twitter DM to Zendesk?
Migrating Facebook Messenger and Twitter DM to Zendesk Agent Workspace introduces several changes. The new integration supports attachments, keyboard shortcuts, and emojis, and messages are delivered faster. The social messaging notifier is removed, and you can manage conversations using views and the notifications list. However, there are some limitations specific to Facebook and Twitter that you should review before migrating.
More related questions
How do I migrate Facebook Messenger and Twitter DM to Zendesk Agent Workspace?
To migrate Facebook Messenger and Twitter DM to Zendesk Agent Workspace, you need to follow a series of steps manually. First, ensure that the Zendesk Agent Workspace is enabled. Then, disable the private messaging settings for both Facebook…
Why do I need to disable Facebook Messenger and Twitter DM before migration?
Disabling Facebook Messenger and Twitter DM is crucial before migration to prevent duplicate tickets. When private messaging is not disabled, any incoming messages from Facebook or Twitter can create duplicate tickets. Disabling ensures a smooth…
How do I close Facebook Messenger and Twitter DM tickets before migration?
To close Facebook Messenger and Twitter DM tickets before migration, create views that filter only these tickets. For Facebook Messenger, use the condition 'Channel + Is + Facebook Private Message', and for Twitter DM, use 'Channel + Is + Twitter…
How do I adjust business rules and views after migrating to Zendesk?
After migrating to Zendesk Agent Workspace, adjust your business rules and views by replacing conditions for Facebook Private Message with Facebook Messenger, and Twitter DM with Twitter Direct Message. This ensures that your automations, triggers,…
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