Disable Facebook Messenger & Twitter DM Before Migration
Why do I need to disable Facebook Messenger and Twitter DM before migration?
Disabling Facebook Messenger and Twitter DM is crucial before migration to prevent duplicate tickets. When private messaging is not disabled, any incoming messages from Facebook or Twitter can create duplicate tickets. Disabling ensures a smooth transition to the new channels in Zendesk Agent Workspace without service disruptions.
More related questions
How do I migrate Facebook Messenger and Twitter DM to Zendesk Agent Workspace?
To migrate Facebook Messenger and Twitter DM to Zendesk Agent Workspace, you need to follow a series of steps manually. First, ensure that the Zendesk Agent Workspace is enabled. Then, disable the private messaging settings for both Facebook…
What changes occur when migrating Facebook Messenger and Twitter DM to Zendesk?
Migrating Facebook Messenger and Twitter DM to Zendesk Agent Workspace introduces several changes. The new integration supports attachments, keyboard shortcuts, and emojis, and messages are delivered faster. The social messaging notifier is…
How do I close Facebook Messenger and Twitter DM tickets before migration?
To close Facebook Messenger and Twitter DM tickets before migration, create views that filter only these tickets. For Facebook Messenger, use the condition 'Channel + Is + Facebook Private Message', and for Twitter DM, use 'Channel + Is + Twitter…
How do I adjust business rules and views after migrating to Zendesk?
After migrating to Zendesk Agent Workspace, adjust your business rules and views by replacing conditions for Facebook Private Message with Facebook Messenger, and Twitter DM with Twitter Direct Message. This ensures that your automations, triggers,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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