Migrate Facebook Messenger & Twitter DM to Zendesk
How do I migrate Facebook Messenger and Twitter DM to Zendesk Agent Workspace?
To migrate Facebook Messenger and Twitter DM to Zendesk Agent Workspace, you need to follow a series of steps manually. First, ensure that the Zendesk Agent Workspace is enabled. Then, disable the private messaging settings for both Facebook Messenger and Twitter DM. After that, close any existing tickets for these channels. Once these steps are completed, you can add the Facebook Messenger and Twitter DM channels to the Zendesk Agent Workspace and adjust your business rules and views accordingly. For more detailed instructions, refer to the originalZendesk help article.
More related questions
What changes occur when migrating Facebook Messenger and Twitter DM to Zendesk?
Migrating Facebook Messenger and Twitter DM to Zendesk Agent Workspace introduces several changes. The new integration supports attachments, keyboard shortcuts, and emojis, and messages are delivered faster. The social messaging notifier is…
Why do I need to disable Facebook Messenger and Twitter DM before migration?
Disabling Facebook Messenger and Twitter DM is crucial before migration to prevent duplicate tickets. When private messaging is not disabled, any incoming messages from Facebook or Twitter can create duplicate tickets. Disabling ensures a smooth…
How do I close Facebook Messenger and Twitter DM tickets before migration?
To close Facebook Messenger and Twitter DM tickets before migration, create views that filter only these tickets. For Facebook Messenger, use the condition 'Channel + Is + Facebook Private Message', and for Twitter DM, use 'Channel + Is + Twitter…
How do I adjust business rules and views after migrating to Zendesk?
After migrating to Zendesk Agent Workspace, adjust your business rules and views by replacing conditions for Facebook Private Message with Facebook Messenger, and Twitter DM with Twitter Direct Message. This ensures that your automations, triggers,…
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