Change Agent Role in Zendesk
How do I change my agent's role in Zendesk?
Changing an agent's role in Zendesk is a straightforward process through the admin settings.
To change an agent's role, navigate to the admin section of your Zendesk account, find the user management area, and select the agent whose role you wish to change. From there, you can adjust their role according to your needs. Ensure you have the necessary permissions to make these changes, as role adjustments can impact access and functionality.
More related questions
Why doesn't the updated_at attribute return my last update to a Sell user profile?
Theupdated_atattribute might not reflect your last update due to specific system behaviors. In Zendesk Sell, theupdated_atattribute is designed to track changes, but there might be instances where certain updates do not trigger a change in…
How can I see who created users in my Zendesk account?
To find out who created users in your Zendesk account, you need to access specific user management features. Zendesk provides tools to track user creation, but the exact method can depend on your account settings and permissions. Typically, you…
Why do I see 'Deactivated' when enabling Two-Factor Authentication for my agent?
Seeing 'Deactivated' when enabling Two-Factor Authentication (2FA) could indicate a configuration issue. This message might appear if there are restrictions or settings that prevent 2FA from being activated for a specific agent. It's important to…
Why is my organization tag overwriting a user tag in Zendesk?
Organization tags can overwrite user tags due to the hierarchy of tag application in Zendesk. In Zendesk, organization tags are often applied at a higher level than user tags, which can lead to them overwriting user-specific tags. This is part of…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
