Organization Tag Overwriting User Tag
Why is my organization tag overwriting a user tag in Zendesk?
Organization tags can overwrite user tags due to the hierarchy of tag application in Zendesk.
In Zendesk, organization tags are often applied at a higher level than user tags, which can lead to them overwriting user-specific tags. This is part of the system's design to ensure consistency across an organization. To manage this, review your tagging strategy and adjust the application of tags to suit your needs. For more detailed guidance, consider reaching out to Zendesk support.
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