Two-Factor Authentication Deactivation Issue
Why do I see 'Deactivated' when enabling Two-Factor Authentication for my agent?
Seeing 'Deactivated' when enabling Two-Factor Authentication (2FA) could indicate a configuration issue.
This message might appear if there are restrictions or settings that prevent 2FA from being activated for a specific agent. It's important to check the agent's account status and any related security settings. If the issue persists, consulting Zendesk support can provide further insights and solutions.
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