Can't Delete Group in Zendesk? Here's Why
Why can't I delete a group in Zendesk?
You can't delete a group in Zendesk if it's the default group for one or more agents. To delete it, you need to assign a new default group to those agents first.
When you attempt to delete a group and encounter the error message, "Group not updated. This is the default group for one or more agents and cannot be deleted," it means that the group is set as the default for some agents. To resolve this, go to Admin Center > People > Team members, and click on each team member's name associated with that group. In their Support profile, change their default group to a different one. Once all affected agents have a new default group, you can proceed to delete the original group. For more details, check theoriginal link.
More related questions
How do I change the default group for an agent in Zendesk?
To change the default group for an agent in Zendesk, you need to access their Support profile and select a new group. Navigate to Admin Center > People > Team members, and click on the name of the team member whose default group you want to change….
What should I do if I see the error 'Group not updated' in Zendesk?
If you see the error 'Group not updated' in Zendesk, it means the group is a default for some agents. Change their default group to resolve it. This error occurs when you try to delete a group that is set as the default for one or more agents. To…
How can I delete a default group in Zendesk?
To delete a default group in Zendesk, you must first assign a new default group to all agents using it. If a group is set as the default for any agents, you cannot delete it until those agents have a different default group. Go to Admin Center >…
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