Fix 'Group Not Updated' Error in Zendesk
What should I do if I see the error 'Group not updated' in Zendesk?
If you see the error 'Group not updated' in Zendesk, it means the group is a default for some agents. Change their default group to resolve it.
This error occurs when you try to delete a group that is set as the default for one or more agents. To fix this, go to Admin Center > People > Team members, and for each agent in the group, open their Support profile by clicking 'Manage in Support'. Change their default group to another group. Once all agents have a new default group, you can delete the original group without encountering the error.
More related questions
Why can't I delete a group in Zendesk?
You can't delete a group in Zendesk if it's the default group for one or more agents. To delete it, you need to assign a new default group to those agents first. When you attempt to delete a group and encounter the error message, "Group not…
How do I change the default group for an agent in Zendesk?
To change the default group for an agent in Zendesk, you need to access their Support profile and select a new group. Navigate to Admin Center > People > Team members, and click on the name of the team member whose default group you want to change….
How can I delete a default group in Zendesk?
To delete a default group in Zendesk, you must first assign a new default group to all agents using it. If a group is set as the default for any agents, you cannot delete it until those agents have a different default group. Go to Admin Center >…
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