Single Sign-On (SSO) in Zendesk Suite simplifies the login process by allowing users to access multiple applications with a single set of credentials. This reduces the number of attack surfaces and enhances security by minimizing the need for multiple passwords. SSO is particularly beneficial for business and social end-user accounts, streamlining access while maintaining security.
Enhancing password security in Zendesk Suite is crucial for protecting your account. You can customize your password security level to align with your internal policies. Zendesk offers several levels of password security: Recommended, High, Medium,…
Two-factor authentication (2FA) adds an extra layer of security to your Zendesk Suite account. It requires users to provide two forms of identification before accessing their account, which can be done via SMS or a 2FA app on a mobile device. This…
Restricting access to Zendesk Suite by IP addresses is a great way to enhance security. You can limit the agent interface to users coming from a specific range of approved IP addresses. This ensures that only authorized users from trusted networks…
Managing email security in Zendesk Suite involves several practices. You can archive customer communications for auditing purposes, disable rich content in emails, and decommission unused support email addresses. Additionally, enabling email…
Malware scanning in Zendesk Suite is essential for managing attachments that may pose a security risk. Admins should follow company guidelines to handle attachments flagged by the malware scanning feature. This proactive approach helps protect your…
Using Zendesk's sandbox environment is recommended for testing and launching code before it goes into your production environment. This allows you to experiment with new features and configurations without affecting your live setup. Note that the…
Managing API access in Zendesk Suite involves several best practices. It's important to disable password access to your API to limit exposure to sensitive information. Admins should set up least privilege access to reduce the number of people with…
To ensure secure attachment access in Zendesk Suite, you can require users to log in to their account before accessing attachments by activating private attachments. This measure helps protect sensitive information and ensures that only authorized…
Device tracking in Zendesk Suite is important for managing user devices and ensuring that only authorized devices have access to your account. Admins can remove devices that are no longer in use, which helps maintain security by preventing…