Understanding Two-Factor Authentication in Zendesk
What is two-factor authentication in Zendesk?
Two-factor authentication (2FA) in Zendesk adds an extra layer of security by requiring agents and administrators to provide an expirable passcode when signing in.
This feature is available for those using Zendesk authentication but not for those using third-party authentication methods like Google, JWT, or SAML. However, users with third-party authentication might still use their provider's 2FA, such as Google 2-Step Verification. For more details, check out theoriginal link.
More related questions
Can I require two-factor authentication for all agents and admins in Zendesk?
Yes, you can require two-factor authentication for all agents and administrators in Zendesk. Once enabled, they will need to set up 2FA the next time they sign in. By default, they only need to enter a passcode once every 30 days unless they choose…
How can I track which Zendesk users are using two-factor authentication?
You can track which admins and agents are using two-factor authentication by generating a CSV report. To do this, navigate to Admin Center > Account > Security > Advanced, and click 'Generate 2FA status report'. You'll receive an email with a link…
What should I consider before enabling two-factor authentication in Zendesk?
Before enabling two-factor authentication, consider that it cannot be required for end users, only for agents and admins. Additionally, while 2FA can be used on the Zendesk website and mobile apps, it is not supported by the Zendesk REST API….
How can I generate a recovery code for a Zendesk user?
If a Zendesk user loses their recovery codes, an admin or account owner can generate a new recovery code for them. To do this, go to Admin Center > People > Team > Team members, open the team member's profile, click the Account tab, and then 'Show…
Can two-factor authentication be applied to end users in Zendesk?
No, admins cannot require two-factor authentication for end users in Zendesk. End users have the option to enable 2FA themselves through their help center profile, but it cannot be enforced by admins. This feature is specifically designed for…
Is it possible to require two-factor authentication for every login in Zendesk?
Currently, Zendesk does not allow admins to enforce two-factor authentication for every login. Users have the option to uncheck 'Don't ask again on this computer for 30 days' to require a passcode each time, but this decision is left to the…
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