Adding a SWITCH Metric to Zendesk Explore Reports
Learn how to add a SWITCH metric to your Zendesk Explore reports for effective data comparison.
How can I add a SWITCH metric to a report in Zendesk Explore?
To add a SWITCH metric to a report in Zendesk Explore, first create or edit a report using the Support: SLAs dataset. In the Metrics panel, click 'Add' and select 'Calculated metrics > Stepped line', then click 'Apply'. You can also add a second metric, like Achieved SLA targets, for comparison. In the Columns panel, add attributes such as SLA update - Year and SLA update - Month to display the data against your stepped line goals.
More related questions
What do I need to create a stepped trend line in Zendesk Explore?
To create a stepped trend line in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, and that you have Editor or Admin permissions. Additionally, you'll need SLA data in Zendesk Support….
How do I create a SWITCH metric in Zendesk Explore?
Creating a SWITCH metric in Zendesk Explore involves a few steps. Start by clicking the reports icon in Explore, then select 'New report' from the Reports library. Choose the Support > Support - SLAs dataset and start the report. In the…
What are the next steps after creating a stepped trend line in Zendesk Explore?
After creating a stepped trend line in Zendesk Explore, you can display it as a column by selecting the AVG(Stepped line) metric from the Metrics panel and choosing 'Dual'. This allows you to show or hide the values of the stepped line from the…
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