Creating a SWITCH Metric in Zendesk Explore
How do I create a SWITCH metric in Zendesk Explore?
Creating a SWITCH metric in Zendesk Explore involves a few steps. Start by clicking the reports icon in Explore, then select 'New report' from the Reports library. Choose the Support > Support - SLAs dataset and start the report. In the Calculations menu, select 'Standard calculated metric' and name your metric, for example, 'Stepped line'. Use the SWITCH function to enter your monthly goals, assigning values for each month. Once done, click Save to finalize your metric.
More related questions
What do I need to create a stepped trend line in Zendesk Explore?
To create a stepped trend line in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, and that you have Editor or Admin permissions. Additionally, you'll need SLA data in Zendesk Support….
How can I add a SWITCH metric to a report in Zendesk Explore?
To add a SWITCH metric to a report in Zendesk Explore, first create or edit a report using the Support: SLAs dataset. In the Metrics panel, click 'Add' and select 'Calculated metrics > Stepped line', then click 'Apply'. You can also add a second…
What are the next steps after creating a stepped trend line in Zendesk Explore?
After creating a stepped trend line in Zendesk Explore, you can display it as a column by selecting the AVG(Stepped line) metric from the Metrics panel and choosing 'Dual'. This allows you to show or hide the values of the stepped line from the…
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