After creating a stepped trend line in Zendesk Explore, you can display it as a column by selecting the AVG(Stepped line) metric from the Metrics panel and choosing 'Dual'. This allows you to show or hide the values of the stepped line from the trend line page of the chart configuration menu. This customization helps in visualizing your data more effectively.
To create a stepped trend line in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, and that you have Editor or Admin permissions. Additionally, you'll need SLA data in Zendesk Support….
Creating a SWITCH metric in Zendesk Explore involves a few steps. Start by clicking the reports icon in Explore, then select 'New report' from the Reports library. Choose the Support > Support - SLAs dataset and start the report. In the…
To add a SWITCH metric to a report in Zendesk Explore, first create or edit a report using the Support: SLAs dataset. In the Metrics panel, click 'Add' and select 'Calculated metrics > Stepped line', then click 'Apply'. You can also add a second…