image for site

Accessing the Zendesk Community Dashboard

Learn how to access the Zendesk Community dashboard in Explore to monitor community activity effectively.

How can I access the Zendesk Community dashboard?

To access the Zendesk Community dashboard, you need to navigate through Explore. Simply click the Dashboard icon in Explore, select the Zendesk Guide dashboard from the list, and then click on the Community tab.

This dashboard provides a comprehensive view of your community's activity, including posts, comments, and more. It's a great tool for monitoring and analyzing community engagement. For more details, you can check the originalZendesk help article.


More related questions

What information does the Zendesk Community dashboard provide?

The Zendesk Community dashboard offers insights into various community metrics such as the number of posts, comments, upvotes, downvotes, and more. You can filter these reports by Brand, Channel, Topic title, and User role to get a more tailored…

Can I customize the Zendesk Community dashboard?

Yes, you can customize the Zendesk Community dashboard by cloning it. This allows you to edit and tailor the dashboard to better suit your needs. If you require more complex reports, you can also create your own using a wide range of metrics and…

What are the headline metrics available on the Community dashboard?

The Community dashboard displays several headline metrics, including the total number of community posts, post views, post votes, post subscriptions, and comments. These metrics provide a quick overview of your community's activity and engagement…

How often is the data in the Community dashboard updated?

The data in the Community dashboard is updated on a schedule that depends on your Explore plan. It's important to note that the dashboard only reflects data from February 9, 2022, onwards. This means any activity before this date won't be included…

What types of reports are available on the Community dashboard?

The Community dashboard offers various reports, such as posts by user role, comments by user role, post engagement by date, and more. These reports help you visualize community activity through different chart types, including pie charts, column…

Why might there be discrepancies in the 'post upvotes' metric?

Discrepancies in the 'post upvotes' metric can occur due to the date range filter or the dataset's start date. By default, the dashboard shows data for the last 30 days. Expanding the time filter to 'All history' can reveal more votes….

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites