Headline Metrics on Zendesk Community Dashboard
What are the headline metrics available on the Community dashboard?
The Community dashboard displays several headline metrics, including the total number of community posts, post views, post votes, post subscriptions, and comments.
These metrics provide a quick overview of your community's activity and engagement levels, helping you to track changes and trends over time.
More related questions
How can I access the Zendesk Community dashboard?
To access the Zendesk Community dashboard, you need to navigate through Explore. Simply click the Dashboard icon in Explore, select the Zendesk Guide dashboard from the list, and then click on the Community tab. This dashboard provides a…
What information does the Zendesk Community dashboard provide?
The Zendesk Community dashboard offers insights into various community metrics such as the number of posts, comments, upvotes, downvotes, and more. You can filter these reports by Brand, Channel, Topic title, and User role to get a more tailored…
Can I customize the Zendesk Community dashboard?
Yes, you can customize the Zendesk Community dashboard by cloning it. This allows you to edit and tailor the dashboard to better suit your needs. If you require more complex reports, you can also create your own using a wide range of metrics and…
How often is the data in the Community dashboard updated?
The data in the Community dashboard is updated on a schedule that depends on your Explore plan. It's important to note that the dashboard only reflects data from February 9, 2022, onwards. This means any activity before this date won't be included…
What types of reports are available on the Community dashboard?
The Community dashboard offers various reports, such as posts by user role, comments by user role, post engagement by date, and more. These reports help you visualize community activity through different chart types, including pie charts, column…
Why might there be discrepancies in the 'post upvotes' metric?
Discrepancies in the 'post upvotes' metric can occur due to the date range filter or the dataset's start date. By default, the dashboard shows data for the last 30 days. Expanding the time filter to 'All history' can reveal more votes….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
