Understanding Discrepancies in 'Post Upvotes' Metric
Why might there be discrepancies in the 'post upvotes' metric?
Discrepancies in the 'post upvotes' metric can occur due to the date range filter or the dataset's start date. By default, the dashboard shows data for the last 30 days.
Expanding the time filter to 'All history' can reveal more votes. Additionally, the dataset only includes data from February 9, 2022, onwards, so any upvotes before this date won't be counted.
More related questions
How can I access the Zendesk Community dashboard?
To access the Zendesk Community dashboard, you need to navigate through Explore. Simply click the Dashboard icon in Explore, select the Zendesk Guide dashboard from the list, and then click on the Community tab. This dashboard provides a…
What information does the Zendesk Community dashboard provide?
The Zendesk Community dashboard offers insights into various community metrics such as the number of posts, comments, upvotes, downvotes, and more. You can filter these reports by Brand, Channel, Topic title, and User role to get a more tailored…
Can I customize the Zendesk Community dashboard?
Yes, you can customize the Zendesk Community dashboard by cloning it. This allows you to edit and tailor the dashboard to better suit your needs. If you require more complex reports, you can also create your own using a wide range of metrics and…
What are the headline metrics available on the Community dashboard?
The Community dashboard displays several headline metrics, including the total number of community posts, post views, post votes, post subscriptions, and comments. These metrics provide a quick overview of your community's activity and engagement…
How often is the data in the Community dashboard updated?
The data in the Community dashboard is updated on a schedule that depends on your Explore plan. It's important to note that the dashboard only reflects data from February 9, 2022, onwards. This means any activity before this date won't be included…
What types of reports are available on the Community dashboard?
The Community dashboard offers various reports, such as posts by user role, comments by user role, post engagement by date, and more. These reports help you visualize community activity through different chart types, including pie charts, column…
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