Accessing Archived Scorecards in Zendesk
Find out how to access and unarchive Scorecards in Zendesk. Navigate through settings to manage your archived Scorecards.
How do I access archived Scorecards in Zendesk?
Accessing archived Scorecards in Zendesk is straightforward. You can find them in the 'Archived' section of the Scorecard settings.
To do this, click the side panel and then the Settings icon. Toggle the sidebar icon and select 'Users & Workspaces'. Choose the Workspace associated with the Scorecard, then click 'Scorecard' from the dropdown menu. Select 'Archived' to view the list of archived Scorecards. To unarchive a Scorecard, click the three horizontal lines next to it and select 'Unarchive'. Once unarchived, the Scorecard will appear in the active Scorecard list.
More related questions
Can Scorecards be copied to other Workspaces in Zendesk?
Yes, Scorecards can be copied to other Workspaces in Zendesk. However, this process requires assistance from Zendesk Customer Support, as it cannot be done directly through the app. When a Scorecard is copied, the entire Scorecard is transferred,…
What happens to existing Scorecards when a new one is copied over?
When a new Scorecard is copied over to a Workspace, it replaces any existing Scorecard. The existing rating categories are archived. This means that the entire Scorecard being copied will overwrite the current one in the destination Workspace. The…
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