Impact of Copying Scorecards on Existing Ones
Understand what happens to existing Scorecards when a new one is copied over in Zendesk. Learn about archiving and replacement.
What happens to existing Scorecards when a new one is copied over?
When a new Scorecard is copied over to a Workspace, it replaces any existing Scorecard. The existing rating categories are archived.
This means that the entire Scorecard being copied will overwrite the current one in the destination Workspace. The original rating categories that are replaced by the new ones from the copied Scorecard are not lost; they are archived and can be accessed later if needed.
More related questions
Can Scorecards be copied to other Workspaces in Zendesk?
Yes, Scorecards can be copied to other Workspaces in Zendesk. However, this process requires assistance from Zendesk Customer Support, as it cannot be done directly through the app. When a Scorecard is copied, the entire Scorecard is transferred,…
How do I access archived Scorecards in Zendesk?
Accessing archived Scorecards in Zendesk is straightforward. You can find them in the 'Archived' section of the Scorecard settings. To do this, click the side panel and then the Settings icon. Toggle the sidebar icon and select 'Users &…
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