Zendesk's New Feature: Group & Assignee on Follow-up Tickets
What is the new feature about including group and assignee on follow-up tickets in Zendesk?
Zendesk has introduced a new feature that allows the original group and assignee to be included on follow-up tickets. This means that when a closed ticket receives a response, the follow-up ticket will automatically have the same group and assignee as the original ticket. This change aims to streamline the process for agents handling follow-up tickets, making it easier for them to manage and respond to customer inquiries efficiently. For more details, you can check the original announcementhere.
More related questions
Why did Zendesk introduce the ability to include group and assignee on follow-up tickets?
Zendesk introduced this feature to provide agents with a more seamless experience when handling follow-up tickets. By automatically including the original group and assignee on follow-up tickets, agents can continue working on customer issues…
How can I enable the original group and assignee on follow-up tickets in Zendesk?
To enable the original group and assignee on follow-up tickets, you need to modify your ticket settings in the Admin Center. This setting allows the follow-up ticket to automatically inherit the group and assignee from the original closed ticket,…
What should I do if I have questions about the new follow-up ticket feature in Zendesk?
If you have questions or need assistance with the new follow-up ticket feature, you can reach out to Zendesk Customer Support. They are available to help with any inquiries you might have. Additionally, if you have feedback or feature requests…
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