Why Zendesk Added Group & Assignee to Follow-up Tickets
Discover why Zendesk added the feature to include group and assignee on follow-up tickets, enhancing agent workflow.
Why did Zendesk introduce the ability to include group and assignee on follow-up tickets?
Zendesk introduced this feature to provide agents with a more seamless experience when handling follow-up tickets. By automatically including the original group and assignee on follow-up tickets, agents can continue working on customer issues without needing to reassign or reorganize the ticket. This change is designed to improve workflow efficiency and ensure that follow-up tickets are managed by the same team or individual who handled the original ticket.
More related questions
What is the new feature about including group and assignee on follow-up tickets in Zendesk?
Zendesk has introduced a new feature that allows the original group and assignee to be included on follow-up tickets. This means that when a closed ticket receives a response, the follow-up ticket will automatically have the same group and assignee…
How can I enable the original group and assignee on follow-up tickets in Zendesk?
To enable the original group and assignee on follow-up tickets, you need to modify your ticket settings in the Admin Center. This setting allows the follow-up ticket to automatically inherit the group and assignee from the original closed ticket,…
What should I do if I have questions about the new follow-up ticket feature in Zendesk?
If you have questions or need assistance with the new follow-up ticket feature, you can reach out to Zendesk Customer Support. They are available to help with any inquiries you might have. Additionally, if you have feedback or feature requests…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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