Enabling Group & Assignee on Follow-up Tickets in Zendesk
Learn how to enable the original group and assignee on follow-up tickets in Zendesk for a seamless agent experience.
How can I enable the original group and assignee on follow-up tickets in Zendesk?
To enable the original group and assignee on follow-up tickets, you need to modify your ticket settings in the Admin Center. This setting allows the follow-up ticket to automatically inherit the group and assignee from the original closed ticket, streamlining the process for agents. If you need further assistance, you can contact Zendesk Customer Support or visit their community forum for feedback and feature requests.
More related questions
What is the new feature about including group and assignee on follow-up tickets in Zendesk?
Zendesk has introduced a new feature that allows the original group and assignee to be included on follow-up tickets. This means that when a closed ticket receives a response, the follow-up ticket will automatically have the same group and assignee…
Why did Zendesk introduce the ability to include group and assignee on follow-up tickets?
Zendesk introduced this feature to provide agents with a more seamless experience when handling follow-up tickets. By automatically including the original group and assignee on follow-up tickets, agents can continue working on customer issues…
What should I do if I have questions about the new follow-up ticket feature in Zendesk?
If you have questions or need assistance with the new follow-up ticket feature, you can reach out to Zendesk Customer Support. They are available to help with any inquiries you might have. Additionally, if you have feedback or feature requests…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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