Zendesk Widget Language and Help Center Articles
What happens if my Zendesk Web Widget language doesn't match available Help Center articles?
If your Zendesk Web Widget's language doesn't match any available Help Center articles, the widget will default to the Help Center's primary language. For instance, if the widget is set to Dutch but no Dutch articles are available, it will attempt to display results in the default language, such as English.
If there are no results in the default language, the widget will search across all available languages in the Help Center to find relevant content. This ensures that users can still access helpful information even if it's not in their preferred language.
More related questions
How can I manually set the language for my Zendesk Web Widget (Classic)?
To manually set the language for your Zendesk Web Widget (Classic), you can use thesetLocalecommand. By default, the widget's language is determined by the customer's browser settings, but you can override this by specifying a language code. To…
How can I set the language for a Chat-only Web Widget (Classic)?
To set the language for a Chat-only Web Widget (Classic), you will need to use custom code. Unlike the standard Web Widget, which uses thesetLocalecommand, the Chat-only version requires a different approach. For detailed instructions on how to…
Can I force the Zendesk Web Widget to search in only one language?
Currently, the Zendesk Web Widget does not support forcing searches to occur in only one language. The widget's search functionality is designed to match keywords across all available Help Center languages. This means that even if the widget is set…
Is it possible to set the Zendesk Web Widget language on load?
Setting the Zendesk Web Widget language on load is not directly supported. ThesetLocalecommand can be used to change the language after the widget has initialized, but it does not set the language from the start. This means that the widget may…
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