Currently, the Zendesk Web Widget does not support forcing searches to occur in only one language. The widget's search functionality is designed to match keywords across all available Help Center languages.
This means that even if the widget is set to a specific language, it will still attempt to find relevant content in other languages if no matching articles are available in the set language. This feature ensures that users can access helpful information, but it may not be ideal if you want to restrict searches to a single language.
To manually set the language for your Zendesk Web Widget (Classic), you can use thesetLocale
command. By default, the widget's language is determined by the customer's browser settings, but you can override this by specifying a language code. To…
If your Zendesk Web Widget's language doesn't match any available Help Center articles, the widget will default to the Help Center's primary language. For instance, if the widget is set to Dutch but no Dutch articles are available, it will attempt…
To set the language for a Chat-only Web Widget (Classic), you will need to use custom code. Unlike the standard Web Widget, which uses thesetLocale
command, the Chat-only version requires a different approach. For detailed instructions on how to…
Setting the Zendesk Web Widget language on load is not directly supported. ThesetLocale
command can be used to change the language after the widget has initialized, but it does not set the language from the start. This means that the widget may…