Zendesk Trigger Condition Limits
Is there a limit to the number of conditions a Zendesk trigger can check?
There isn't a strict limit to the number of conditions a Zendesk trigger can check, but adding many conditions can delay the execution time. Each condition requires additional processing, which can slow down the trigger's response.
For optimal performance, it's recommended to keep your triggers as efficient as possible by minimizing unnecessary conditions. This ensures a smoother and faster chat routing experience.
More related questions
How can I route a chat to a specific department based on the URL?
You can route a chat to a specific department by creating a Chat trigger based on the URL of the page the visitor is on. This involves setting a condition in the Chat trigger to check the visitor's page URL. For example, if you want to route chats…
Can I route chats based on the domain URL instead of a specific page?
Yes, you can route chats based on the domain URL rather than a specific page URL. To do this, modify the condition in your Chat trigger to 'Visitor page > contains > www.xyz.com.au'. This way, any chat initiated from your domain, regardless of the…
Why is my chat routing trigger not working as expected?
If your chat routing trigger isn't working, it might be due to incorrect trigger conditions or actions. Ensure that the 'Set visitor department' action is used with the 'When a visitor has loaded the chat widget' trigger condition. If the trigger…
How can I test if my chat routing trigger is working?
To test if your chat routing trigger is working, you can add tags to your trigger actions. If the tags are not added when the trigger is supposed to fire, it indicates that the trigger did not execute as expected. Testing with tags provides a…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
