If your chat routing trigger isn't working, it might be due to incorrect trigger conditions or actions. Ensure that the 'Set visitor department' action is used with the 'When a visitor has loaded the chat widget' trigger condition. If the trigger is set to run under different conditions, it may not function correctly.
Additionally, check if the conditions are set accurately, such as using 'contains' for broader URL matching. If issues persist, consider testing by adding tags to your trigger actions to verify if they are applied. For more complex troubleshooting, contacting Zendesk support might be necessary.
You can route a chat to a specific department by creating a Chat trigger based on the URL of the page the visitor is on. This involves setting a condition in the Chat trigger to check the visitor's page URL. For example, if you want to route chats…
Yes, you can route chats based on the domain URL rather than a specific page URL. To do this, modify the condition in your Chat trigger to 'Visitor page > contains > www.xyz.com.au'. This way, any chat initiated from your domain, regardless of the…
There isn't a strict limit to the number of conditions a Zendesk trigger can check, but adding many conditions can delay the execution time. Each condition requires additional processing, which can slow down the trigger's response. For optimal…
To test if your chat routing trigger is working, you can add tags to your trigger actions. If the tags are not added when the trigger is supposed to fire, it indicates that the trigger did not execute as expected. Testing with tags provides a…