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Zendesk Ticket Comments Not Sent to Customers

Learn what to do if your Zendesk ticket comments aren't sent to customers by checking for missing placeholders in your email triggers.

What should I do if my Zendesk ticket comments aren't sent to customers?

If your Zendesk ticket comments aren't being sent to customers, it's likely due to a missing placeholder in your email trigger. The placeholder is essential for including comments in email notifications. Check your trigger settings and ensure the placeholder for ticket comments is present. This will help ensure that your comments are properly sent to customers.


More related questions

Why isn't my agent response included in the Zendesk comment update?

If your agent response isn't showing up in the comment update, it's likely due to a missing placeholder. The placeholder used to fill your comments in an email notification via a trigger might not be present. To fix this, check the trigger you use…

How can I ensure my Zendesk email notifications include agent comments?

To ensure your Zendesk email notifications include agent comments, verify that the correct placeholder is used in your email trigger. The absence of this placeholder is often why agent responses don't appear in customer emails. Review the trigger…

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