Ensure Zendesk Emails Include Agent Comments
Find out how to make sure your Zendesk email notifications include agent comments by checking and updating your email trigger settings.
How can I ensure my Zendesk email notifications include agent comments?
To ensure your Zendesk email notifications include agent comments, verify that the correct placeholder is used in your email trigger. The absence of this placeholder is often why agent responses don't appear in customer emails. Review the trigger settings and add the placeholder for ticket comments if it's missing. This will help ensure that your responses are included in the notifications sent to customers.
More related questions
Why isn't my agent response included in the Zendesk comment update?
If your agent response isn't showing up in the comment update, it's likely due to a missing placeholder. The placeholder used to fill your comments in an email notification via a trigger might not be present. To fix this, check the trigger you use…
What should I do if my Zendesk ticket comments aren't sent to customers?
If your Zendesk ticket comments aren't being sent to customers, it's likely due to a missing placeholder in your email trigger. The placeholder is essential for including comments in email notifications. Check your trigger settings and ensure the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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