Agent Response Missing in Zendesk Comment Update
Learn why your agent response isn't included in the Zendesk comment update and how to fix it by checking your email trigger placeholders.
Why isn't my agent response included in the Zendesk comment update?
If your agent response isn't showing up in the comment update, it's likely due to a missing placeholder. The placeholder used to fill your comments in an email notification via a trigger might not be present. To fix this, check the trigger you use to send emails to your customers and ensure that the placeholder for ticket comments is included. For more details, you can refer to theoriginal help document.
More related questions
How can I ensure my Zendesk email notifications include agent comments?
To ensure your Zendesk email notifications include agent comments, verify that the correct placeholder is used in your email trigger. The absence of this placeholder is often why agent responses don't appear in customer emails. Review the trigger…
What should I do if my Zendesk ticket comments aren't sent to customers?
If your Zendesk ticket comments aren't being sent to customers, it's likely due to a missing placeholder in your email trigger. The placeholder is essential for including comments in email notifications. Check your trigger settings and ensure the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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