This error occurs when Twilio, Zendesk's provider, reclaims a non-compliant number due to regulatory reasons. This means the number is no longer in your account and can't be used for outbound calls. To resolve this, you should reach out to Zendesk Customer Support for further assistance. For more details, you can visit theoriginal link.
The 'Invalid number' error usually indicates that the number you entered is incorrect. It can also appear if you attempt to call a premium number, which is not supported by Zendesk or Twilio. Double-check the number you are dialing to ensure it's…
If you see the 'Outbound Calling disabled' error, it means you don't have outbound calls enabled. To enable it, go to Admin Center, click Channels in the sidebar, then select Talk and email > Talk. Select Lines, open the line with the error, and…
If you encounter the error 'Your browser has suspended your audio', you need to re-enable it. This issue can be resolved by following the instructions in the article: Why do I see the error message 'Your browser has suspended your audio. Click here…
If you see the error 'You cannot make calls to this country', it may be due to restrictions on international calling. Contact Zendesk Customer Support and provide the number you are trying to call for further assistance.
The 'Call blocked' error occurs when Twilio identifies a number as high risk of fraud or due to regulatory reasons. If you encounter this error, contact Zendesk Customer Support for further help.
The 'Cannot connect to number' error indicates that the number you are calling isn't formatted correctly. Ensure the number follows the international E.164 standard, which can have a maximum of fifteen digits. If the number is valid, refer to the…
The 'No answer' message appears if the call isn't accepted by the receiving party. This could be because the number is busy, not turned on, or lacks voicemail. Try calling again later, and if the issue persists, use a tool like numverify to confirm…
The 'Sorry, Talk is unavailable right now' error can occur if agents are disconnected from the internet or experiencing network issues. It may also appear during a service incident with Zendesk or Twilio.
If you see 'There was an error completing your call', it could be due to a Zendesk or Twilio outage. Check for any service incidents and try again later.
EC# errors, like EC5, are often caused by network or router configuration issues. They can result from local network limitations or a computer not meeting connection requirements. For troubleshooting steps, see the article: How can I troubleshoot…
This error occurs when uploading a business verification document to purchase a Talk phone number. Ensure all requirements have a green tick before proceeding. For more information, see the article: Verifying your business for Zendesk Talk phone…
International calling is disabled by default in Zendesk Talk. To enable it, the account owner must contact Zendesk Customer Support. Note that additional fees will apply for international calls.