Fix Browser Audio Suspension in Zendesk Talk
Why does my browser suspend audio in Zendesk Talk?
Your browser suspends audio in Zendesk Talk when multiple Zendesk tabs are open. This happens because the browser detects multiple active sessions, which can interfere with incoming calls.
To fix this, refresh your browser to re-establish a single active session. Stick to using a single tab for Zendesk Talk and close any unnecessary tabs. Additionally, check for any conflicting extensions, clear your browser cache, and ensure your browser is up-to-date. For more details, visit theZendesk support page.
More related questions
How can I resolve the audio suspension error in Zendesk Talk?
To resolve the audio suspension error in Zendesk Talk, ensure you are using a single browser tab for Zendesk. Multiple tabs can confuse the system and lead to audio suspension. Start by refreshing your browser and closing any unnecessary tabs….
What browser settings should I check for Zendesk Talk audio issues?
For Zendesk Talk audio issues, check your browser settings to ensure microphone and sound permissions are set to 'Allow'. In Chrome, click the secure connection icon next to the URL, select Site settings, and change Sound from Automatic to Allow….
Why does Zendesk Talk audio suspension persist in Microsoft Edge?
Zendesk Talk audio suspension may persist in Microsoft Edge if the browser is not updated or if media autoplay settings are not configured. Ensure your Edge browser is updated to the latest version. Additionally, allow media autoplay by navigating…
How can I prevent Zendesk Talk from asking to re-enable the microphone?
To prevent Zendesk Talk from repeatedly asking to re-enable the microphone, ensure your browser settings are correctly configured. In Chrome, set both microphone and sound permissions to 'Allow' instead of the default. If the settings revert, you…
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