Enable Outbound Calling in Zendesk Talk
How can I enable outbound calling in Zendesk Talk?
If you see the 'Outbound Calling disabled' error, it means you don't have outbound calls enabled. To enable it, go to Admin Center, click Channels in the sidebar, then select Talk and email > Talk. Select Lines, open the line with the error, and under Settings, enable 'Allow outbound calls?'.
More related questions
Why does Zendesk Talk show 'Call failed because this number is no longer verified'?
This error occurs when Twilio, Zendesk's provider, reclaims a non-compliant number due to regulatory reasons. This means the number is no longer in your account and can't be used for outbound calls. To resolve this, you should reach out to Zendesk…
What does the 'Invalid number' error mean in Zendesk Talk?
The 'Invalid number' error usually indicates that the number you entered is incorrect. It can also appear if you attempt to call a premium number, which is not supported by Zendesk or Twilio. Double-check the number you are dialing to ensure it's…
What should I do if my browser suspends audio in Zendesk Talk?
If you encounter the error 'Your browser has suspended your audio', you need to re-enable it. This issue can be resolved by following the instructions in the article: Why do I see the error message 'Your browser has suspended your audio. Click here…
Why can't I make calls to certain countries in Zendesk Talk?
If you see the error 'You cannot make calls to this country', it may be due to restrictions on international calling. Contact Zendesk Customer Support and provide the number you are trying to call for further assistance.
What does the 'Call blocked' error mean in Zendesk Talk?
The 'Call blocked' error occurs when Twilio identifies a number as high risk of fraud or due to regulatory reasons. If you encounter this error, contact Zendesk Customer Support for further help.
How do I fix the 'Cannot connect to number' error in Zendesk Talk?
The 'Cannot connect to number' error indicates that the number you are calling isn't formatted correctly. Ensure the number follows the international E.164 standard, which can have a maximum of fifteen digits. If the number is valid, refer to the…
What does the 'No answer' message mean in Zendesk Talk?
The 'No answer' message appears if the call isn't accepted by the receiving party. This could be because the number is busy, not turned on, or lacks voicemail. Try calling again later, and if the issue persists, use a tool like numverify to confirm…
Why is Zendesk Talk unavailable right now?
The 'Sorry, Talk is unavailable right now' error can occur if agents are disconnected from the internet or experiencing network issues. It may also appear during a service incident with Zendesk or Twilio.
What should I do if there's an error completing my call in Zendesk Talk?
If you see 'There was an error completing your call', it could be due to a Zendesk or Twilio outage. Check for any service incidents and try again later.
How to resolve 'Zendesk Talk encountered an error. Try enabling again. (EC5)'?
EC# errors, like EC5, are often caused by network or router configuration issues. They can result from local network limitations or a computer not meeting connection requirements. For troubleshooting steps, see the article: How can I troubleshoot…
What does 'Verification could not be submitted for review' mean in Zendesk Talk?
This error occurs when uploading a business verification document to purchase a Talk phone number. Ensure all requirements have a green tick before proceeding. For more information, see the article: Verifying your business for Zendesk Talk phone…
How can I enable international calling in Zendesk Talk?
International calling is disabled by default in Zendesk Talk. To enable it, the account owner must contact Zendesk Customer Support. Note that additional fees will apply for international calls.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
