Zendesk Support Roles Explained
What are the different Support roles available in Zendesk Admin Center?
Zendesk Admin Center offers several Support roles to manage team members effectively. These roles include Admin, Agent, Contributor, Legacy Agent, Light Agent, and Custom Roles.
- Admin: Can manage all Support settings except billing and Talk settings.
- Agent: Can view and update tickets, with access controlled by Admins.
- Contributor: Can view and add private comments to tickets in their groups.
- Legacy Agent: For agents on an Enterprise plan without a custom role.
- Light Agent: Can view and add private comments to tickets, with access controlled by Admins.
- Custom Roles: Available for Enterprise plans, allowing Admins to define specific agent roles.
For more details, you can check theoriginal Zendesk documentation.
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