Zendesk Guide Roles Overview
What roles are available for Zendesk Guide?
Zendesk Guide offers three main roles: Admin, Agent, and Viewer. Each role has specific permissions and responsibilities.
- Admin: Can manage all settings and permissions in Guide.
- Agent: Can create, edit, and publish articles if enabled by an Admin.
- Viewer: Can view and comment on articles, with permissions similar to an end user.
These roles help manage content creation and access within Zendesk Guide. For more details, visit theZendesk documentation.
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