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Zendesk Guide Roles Overview

Explore the roles available in Zendesk Guide, including Admin, Agent, and Viewer, and their respective permissions.

What roles are available for Zendesk Guide?

Zendesk Guide offers three main roles: Admin, Agent, and Viewer. Each role has specific permissions and responsibilities.

  • Admin: Can manage all settings and permissions in Guide.
  • Agent: Can create, edit, and publish articles if enabled by an Admin.
  • Viewer: Can view and comment on articles, with permissions similar to an end user.

These roles help manage content creation and access within Zendesk Guide. For more details, visit theZendesk documentation.


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